In order to insure that your experience with Carlos & Parnell, M.D. is optimal, we recommend that you familiarize yourself with the following policies:
When you call our office, your call will be answered by one of our office staff. To schedule an appointment, please have your social security number, address, telephone numbers, insurance information, emergency contact information, and pharmacy telephone available to register with us. At the time of your appointment, please bring in your photo ID, insurance card, pharmacy information, list of medicines, and pertinent family history.
New patients and newly pregnant patients are asked to arrive and check in 15 minutes prior to their appointment time in order to allow our staff time to copy cards and complete your registration. Office examinations and procedures require the blocking of rooms and provider time; appointments which are continually rescheduled and any procedure which is cancelled less than 24 hours in advance may incur charges. It is the goal of the Physicians at Carlos & Parnell, M.D. to honor your appointment, to the best of their abilities. It is, however, in the nature of providing OB/GYN care that delays or emergencies can arise.
Insurance matters can get confusing at times. That is why it is mandatory that you bring your insurance card with you to each visit, so we can maintain current insurance information about you in our system. Please know that we are here to not only help you with your medical care, but to also help you to navigate through your insurance coverage when necessary. Our office includes staff to work with you in facilitating your benefits coordination and precertification processes.
We pride ourselves on being available for your urgent, as well as routine, obstetrical and gynecological needs. In most instances, we can offer you an appointment the same day, but certainly within 24 hours. There will also be instances when you will be directed to go to an emergency room or directly to Labor and Delivery at the Hospital. After hours, a physician is always on call. If you need to reach us, please call our main phone number 972-566-4862 and it will transfer you to our 24 hour answering service.
During office hours, your medical questions will be answered by our physicians. They are also seeing patients and will prioritize your call back after reviewing your chart. Any requests for an MD/ MA phone call within 2 hours of closing that are not emergencies may not be returned the same day.
Results of patient blood work, Pap smears, or mammograms are usually processed in the office within 72 hours after receiving the report from the lab or Hospital. You will receive a secure email from your doctor which will allow you to view your results through our patient portal.